Agents Module - TypeScript Functions
🧩 AgentComponent Functions
Main component for managing agents with full CRUD operations, filtering, grouping, and performance tracking.
Component Properties
export class AgentComponent implements OnInit, OnDestroy {
// Data Properties
agents: Agent[] = [];
filteredAgents: Agent[] = [];
selectedAgent: Agent | null = null;
currentUser: User | null = null;
loading: boolean = false;
error: string | null = null;
// Filter and Search Properties
searchTerm: string = '';
statusFilter: AgentStatus = AgentStatus.ALL;
groupFilter: string = '';
skillFilter: string = '';
// Pagination Properties
currentPage: number = 1;
itemsPerPage: number = 10;
totalItems: number = 0;
// Sorting Properties
sortField: string = 'name';
sortDirection: 'asc' | 'desc' = 'asc';
// UI State Properties
showDetails: boolean = false;
showEditModal: boolean = false;
isEditing: boolean = false;
// Form Properties
agentForm: FormGroup;
editForm: FormGroup;
}🔄 Lifecycle Methods
/**
* Component initialization
*/
ngOnInit(): void
/**
* Component cleanup
*/
ngOnDestroy(): void
/**
* After view initialization
*/
ngAfterViewInit(): void📥 Data Loading Methods
/**
* Load all agents
*/
loadAgents(): void
/**
* Load agents with pagination
* @param page - Page number
* @param pageSize - Items per page
*/
loadAgentsWithPagination(page: number, pageSize: number): void
/**
* Load agent by ID
* @param agentId - Agent ID
*/
loadAgentById(agentId: string): void
/**
* Refresh agent list
*/
refreshAgents(): void
/**
* Load agent performance metrics
* @param agentId - Agent ID
*/
loadAgentPerformance(agentId: string): void
/**
* Load agent communication history
* @param agentId - Agent ID
*/
loadCommunicationHistory(agentId: string): void👤 Agent Management Methods
/**
* View agent details
* @param agent - Agent to view
*/
viewAgentDetails(agent: Agent): void
/**
* Edit agent information
* @param agent - Agent to edit
*/
editAgent(agent: Agent): void
/**
* Update agent status
* @param agentId - Agent ID
* @param status - New status
*/
updateAgentStatus(agentId: string, status: AgentStatus): void
/**
* Deactivate agent
* @param agentId - Agent ID
*/
deactivateAgent(agentId: string): void
/**
* Activate agent
* @param agentId - Agent ID
*/
activateAgent(agentId: string): void
/**
* Assign agent to group
* @param agentId - Agent ID
* @param groupId - Group ID
*/
assignToGroup(agentId: string, groupId: string): void
/**
* Remove agent from group
* @param agentId - Agent ID
* @param groupId - Group ID
*/
removeFromGroup(agentId: string, groupId: string): void🔍 Search and Filter Methods
/**
* Search agents by term
* @param searchTerm - Search term
*/
searchAgents(searchTerm: string): void
/**
* Filter agents by status
* @param status - Agent status
*/
filterByStatus(status: AgentStatus): void
/**
* Filter agents by group
* @param groupId - Group ID
*/
filterByGroup(groupId: string): void
/**
* Filter agents by skill
* @param skill - Skill name
*/
filterBySkill(skill: string): void
/**
* Apply all filters
*/
applyFilters(): void
/**
* Clear all filters
*/
clearFilters(): void🖱️ UI Interaction Methods
/**
* Open agent details modal
* @param agent - Agent to view
*/
openDetailsModal(agent: Agent): void
/**
* Close details modal
*/
closeDetailsModal(): void
/**
* Open edit modal
* @param agent - Agent to edit
*/
openEditModal(agent: Agent): void
/**
* Close edit modal
*/
closeEditModal(): void
/**
* Toggle agent selection
* @param agent - Agent to toggle
*/
toggleSelection(agent: Agent): void👥 GroupComponent Functions
Component for managing agent groups, memberships, and group-level permissions.
Component Properties
export class GroupComponent implements OnInit, OnDestroy {
// Data Properties
groups: AgentGroup[] = [];
selectedGroup: AgentGroup | null = null;
groupAgents: Agent[] = [];
loading: boolean = false;
error: string | null = null;
// UI State Properties
showGroupDetails: boolean = false;
showEditGroupModal: boolean = false;
showAddMemberModal: boolean = false;
// Form Properties
groupForm: FormGroup;
memberForm: FormGroup;
}🔄 Lifecycle Methods
/**
* Component initialization
*/
ngOnInit(): void
/**
* Component cleanup
*/
ngOnDestroy(): void📥 Data Loading Methods
/**
* Load all agent groups
*/
loadGroups(): void
/**
* Load group by ID
* @param groupId - Group ID
*/
loadGroupById(groupId: string): void
/**
* Load group members
* @param groupId - Group ID
*/
loadGroupMembers(groupId: string): void
/**
* Load group performance analytics
* @param groupId - Group ID
*/
loadGroupAnalytics(groupId: string): void👥 Group Management Methods
/**
* View group details
* @param group - Group to view
*/
viewGroupDetails(group: AgentGroup): void
/**
* Edit group information
* @param group - Group to edit
*/
editGroup(group: AgentGroup): void
/**
* Delete group
* @param groupId - Group ID
*/
deleteGroup(groupId: string): void
/**
* Add member to group
* @param groupId - Group ID
* @param agentId - Agent ID
*/
addMemberToGroup(groupId: string, agentId: string): void
/**
* Remove member from group
* @param groupId - Group ID
* @param agentId - Agent ID
*/
removeMemberFromGroup(groupId: string, agentId: string): void
/**
* Update group permissions
* @param groupId - Group ID
* @param permissions - New permissions
*/
updateGroupPermissions(groupId: string, permissions: Permission[]): void➕ AddagentComponent Functions
Multi-step form component for registering new agents with skills, groups, and validation.
Component Properties
export class AddagentComponent implements OnInit {
// Form Properties
agentForm: FormGroup;
// Data Properties
availableSkills: Skill[] = [];
availableGroups: AgentGroup[] = [];
selectedSkills: Skill[] = [];
selectedGroups: AgentGroup[] = [];
// UI State Properties
currentStep: number = 1;
totalSteps: number = 4;
loading: boolean = false;
error: string | null = null;
// Validation Properties
formErrors: FormErrors = {};
isSubmitting: boolean = false;
}🔄 Lifecycle Methods
/**
* Component initialization
*/
ngOnInit(): void📝 Form Management Methods
/**
* Initialize agent registration form
*/
initializeForm(): void
/**
* Validate current form step
*/
validateCurrentStep(): boolean
/**
* Move to next step
*/
nextStep(): void
/**
* Move to previous step
*/
previousStep(): void
/**
* Submit agent registration
*/
submitForm(): void
/**
* Reset form to initial state
*/
resetForm(): void📥 Data Loading Methods
/**
* Load available skills
*/
loadAvailableSkills(): void
/**
* Load available groups
*/
loadAvailableGroups(): void
/**
* Load registration templates
*/
loadRegistrationTemplates(): void🎯 Skills Management Methods
/**
* Add skill to agent
* @param skill - Skill to add
*/
addSkill(skill: Skill): void
/**
* Remove skill from agent
* @param skill - Skill to remove
*/
removeSkill(skill: Skill): void
/**
* Update skill level
* @param skillId - Skill ID
* @param level - Skill level
*/
updateSkillLevel(skillId: string, level: number): void✅ Validation Methods
/**
* Validate personal information
*/
validatePersonalInfo(): boolean
/**
* Validate contact information
*/
validateContactInfo(): boolean
/**
* Validate skills and capabilities
*/
validateSkills(): boolean
/**
* Validate group assignments
*/
validateGroups(): boolean
/**
* Check email uniqueness
* @param email - Email to check
*/
checkEmailUniqueness(email: string): void
/**
* Check username availability
* @param username - Username to check
*/
checkUsernameAvailability(username: string): void➕ AddgroupComponent Functions
Multi-step form component for creating new agent groups with permission templates and member assignments.
Component Properties
export class AddgroupComponent implements OnInit {
// Form Properties
groupForm: FormGroup;
// Data Properties
availablePermissions: Permission[] = [];
selectedPermissions: Permission[] = [];
availableAgents: Agent[] = [];
selectedAgents: Agent[] = [];
// UI State Properties
currentStep: number = 1;
totalSteps: number = 3;
loading: boolean = false;
error: string | null = null;
// Template Properties
permissionTemplates: PermissionTemplate[] = [];
selectedTemplate: PermissionTemplate | null = null;
}🔄 Lifecycle Methods
/**
* Component initialization
*/
ngOnInit(): void📝 Form Management Methods
/**
* Initialize group creation form
*/
initializeForm(): void
/**
* Validate current step
*/
validateCurrentStep(): boolean
/**
* Move to next step
*/
nextStep(): void
/**
* Move to previous step
*/
previousStep(): void
/**
* Submit group creation
*/
submitForm(): void
/**
* Reset form
*/
resetForm(): void📥 Data Loading Methods
/**
* Load available permissions
*/
loadAvailablePermissions(): void
/**
* Load permission templates
*/
loadPermissionTemplates(): void
/**
* Load available agents
*/
loadAvailableAgents(): void🔐 Permission Management Methods
/**
* Apply permission template
* @param template - Permission template
*/
applyPermissionTemplate(template: PermissionTemplate): void
/**
* Add permission to group
* @param permission - Permission to add
*/
addPermission(permission: Permission): void
/**
* Remove permission from group
* @param permission - Permission to remove
*/
removePermission(permission: Permission): void
/**
* Update permission level
* @param permissionId - Permission ID
* @param level - Permission level
*/
updatePermissionLevel(permissionId: string, level: PermissionLevel): void⚙️ AccountSettingComponent Functions
Tabbed settings component for agent account management, security, and preferences.
Component Properties
export class AccountSettingComponent implements OnInit {
// Form Properties
personalForm: FormGroup;
communicationForm: FormGroup;
securityForm: FormGroup;
preferencesForm: FormGroup;
// Data Properties
currentAgent: Agent | null = null;
communicationChannels: CommunicationChannel[] = [];
notificationSettings: NotificationSetting[] = [];
// UI State Properties
activeTab: string = 'personal';
loading: boolean = false;
saving: boolean = false;
error: string | null = null;
// Password Properties
showChangePassword: boolean = false;
passwordStrength: PasswordStrength = PasswordStrength.WEAK;
}🔄 Lifecycle Methods
/**
* Component initialization
*/
ngOnInit(): void📝 Form Management Methods
/**
* Initialize all forms
*/
initializeForms(): void
/**
* Initialize personal information form
*/
initializePersonalForm(): void
/**
* Initialize communication preferences form
*/
initializeCommunicationForm(): void
/**
* Initialize security settings form
*/
initializeSecurityForm(): void
/**
* Initialize preferences form
*/
initializePreferencesForm(): void📥 Data Loading Methods
/**
* Load current agent data
*/
loadAgentData(): void
/**
* Load communication channels
*/
loadCommunicationChannels(): void
/**
* Load notification settings
*/
loadNotificationSettings(): void
/**
* Load security settings
*/
loadSecuritySettings(): void💾 Settings Management Methods
/**
* Save personal information
*/
savePersonalInfo(): void
/**
* Save communication preferences
*/
saveCommunicationPreferences(): void
/**
* Save security settings
*/
saveSecuritySettings(): void
/**
* Save general preferences
*/
savePreferences(): void
/**
* Change password
*/
changePassword(): void
/**
* Update profile picture
* @param file - Image file
*/
updateProfilePicture(file: File): void📑 Tab Management Methods
/**
* Switch to tab
* @param tabName - Tab name
*/
switchTab(tabName: string): void
/**
* Check if tab is active
* @param tabName - Tab name
*/
isTabActive(tabName: string): boolean✅ Validation Methods
/**
* Validate password strength
* @param password - Password to validate
*/
validatePasswordStrength(password: string): PasswordStrength
/**
* Validate email format
* @param email - Email to validate
*/
validateEmail(email: string): boolean
/**
* Validate phone number
* @param phone - Phone number to validate
*/
validatePhoneNumber(phone: string): boolean📞 ChannelRequestsComponent Functions
Component for managing channel access requests with approval workflows and filtering.
Component Properties
export class ChannelRequestsComponent implements OnInit, OnDestroy {
// Data Properties
channelRequests: ChannelRequest[] = [];
filteredRequests: ChannelRequest[] = [];
selectedRequest: ChannelRequest | null = null;
// Filter Properties
statusFilter: RequestStatus = RequestStatus.ALL;
channelTypeFilter: ChannelType = ChannelType.ALL;
dateFilter: DateRange | null = null;
// UI State Properties
showRequestDetails: boolean = false;
showApprovalModal: boolean = false;
showRejectModal: boolean = false;
// Pagination Properties
currentPage: number = 1;
itemsPerPage: number = 10;
totalItems: number = 0;
// Form Properties
approvalForm: FormGroup;
rejectionForm: FormGroup;
}🔄 Lifecycle Methods
/**
* Component initialization
*/
ngOnInit(): void
/**
* Component cleanup
*/
ngOnDestroy(): void📥 Data Loading Methods
/**
* Load channel requests
*/
loadChannelRequests(): void
/**
* Load request by ID
* @param requestId - Request ID
*/
loadRequestById(requestId: string): void
/**
* Refresh requests list
*/
refreshRequests(): void
/**
* Load request history
* @param requestId - Request ID
*/
loadRequestHistory(requestId: string): void📋 Request Management Methods
/**
* View request details
* @param request - Request to view
*/
viewRequestDetails(request: ChannelRequest): void
/**
* Approve channel request
* @param requestId - Request ID
* @param approvalData - Approval data
*/
approveRequest(requestId: string, approvalData: ApprovalData): void
/**
* Reject channel request
* @param requestId - Request ID
* @param rejectionData - Rejection data
*/
rejectRequest(requestId: string, rejectionData: RejectionData): void
/**
* Update request status
* @param requestId - Request ID
* @param status - New status
*/
updateRequestStatus(requestId: string, status: RequestStatus): void
/**
* Assign request to reviewer
* @param requestId - Request ID
* @param reviewerId - Reviewer ID
*/
assignToReviewer(requestId: string, reviewerId: string): void🔍 Filter Methods
/**
* Filter requests by status
* @param status - Request status
*/
filterByStatus(status: RequestStatus): void
/**
* Filter requests by channel type
* @param channelType - Channel type
*/
filterByChannelType(channelType: ChannelType): void
/**
* Filter requests by date range
* @param dateRange - Date range
*/
filterByDateRange(dateRange: DateRange): void
/**
* Apply all filters
*/
applyFilters(): void
/**
* Clear all filters
*/
clearFilters(): void⚙️ AgentserviceService Functions
Main service for agent data management, authentication, performance tracking, and group operations.
Service Properties
export class AgentserviceService {
// Private properties
private readonly apiUrl = 'api/agents';
private agentsSubject = new BehaviorSubject<Agent[]>([]);
private loadingSubject = new BehaviorSubject<boolean>(false);
private errorSubject = new BehaviorSubject<string | null>(null);
// Public observables
public agents$ = this.agentsSubject.asObservable();
public loading$ = this.loadingSubject.asObservable();
public error$ = this.errorSubject.asObservable();
}📊 CRUD Operations
/**
* Get all agents
*/
getAllAgents(): Observable<Agent[]>
/**
* Get agent by ID
* @param agentId - Agent ID
*/
getAgentById(agentId: string): Observable<Agent>
/**
* Create new agent
* @param agentData - Agent data
*/
createAgent(agentData: CreateAgentRequest): Observable<Agent>
/**
* Update agent
* @param agentId - Agent ID
* @param agentData - Updated agent data
*/
updateAgent(agentId: string, agentData: UpdateAgentRequest): Observable<Agent>
/**
* Delete agent
* @param agentId - Agent ID
*/
deleteAgent(agentId: string): Observable<void>
/**
* Activate agent
* @param agentId - Agent ID
*/
activateAgent(agentId: string): Observable<void>
/**
* Deactivate agent
* @param agentId - Agent ID
*/
deactivateAgent(agentId: string): Observable<void>🔐 Authentication Methods
/**
* Authenticate agent
* @param credentials - Login credentials
*/
authenticateAgent(credentials: AgentCredentials): Observable<AuthResponse>
/**
* Refresh agent token
* @param refreshToken - Refresh token
*/
refreshAgentToken(refreshToken: string): Observable<AuthResponse>
/**
* Logout agent
* @param agentId - Agent ID
*/
logoutAgent(agentId: string): Observable<void>
/**
* Validate agent session
* @param sessionToken - Session token
*/
validateAgentSession(sessionToken: string): Observable<boolean>📈 Performance Tracking
/**
* Get agent performance metrics
* @param agentId - Agent ID
* @param period - Time period
*/
getAgentPerformance(agentId: string, period: TimePeriod): Observable<PerformanceMetrics>
/**
* Update agent performance
* @param agentId - Agent ID
* @param metrics - Performance metrics
*/
updatePerformanceMetrics(agentId: string, metrics: PerformanceMetrics): Observable<void>
/**
* Get performance summary
* @param agentId - Agent ID
*/
getPerformanceSummary(agentId: string): Observable<PerformanceSummary>
/**
* Track agent activity
* @param agentId - Agent ID
* @param activity - Activity data
*/
trackAgentActivity(agentId: string, activity: AgentActivity): Observable<void>📋 Status Management
/**
* Update agent status
* @param agentId - Agent ID
* @param status - New status
*/
updateAgentStatus(agentId: string, status: AgentStatus): Observable<void>
/**
* Get agent status
* @param agentId - Agent ID
*/
getAgentStatus(agentId: string): Observable<AgentStatus>
/**
* Set agent availability
* @param agentId - Agent ID
* @param availability - Availability status
*/
setAgentAvailability(agentId: string, availability: AvailabilityStatus): Observable<void>
/**
* Get agents by status
* @param status - Agent status
*/
getAgentsByStatus(status: AgentStatus): Observable<Agent[]>👥 Group Management
/**
* Get agent groups
* @param agentId - Agent ID
*/
getAgentGroups(agentId: string): Observable<AgentGroup[]>
/**
* Assign agent to group
* @param agentId - Agent ID
* @param groupId - Group ID
*/
assignAgentToGroup(agentId: string, groupId: string): Observable<void>
/**
* Remove agent from group
* @param agentId - Agent ID
* @param groupId - Group ID
*/
removeAgentFromGroup(agentId: string, groupId: string): Observable<void>
/**
* Get group members
* @param groupId - Group ID
*/
getGroupMembers(groupId: string): Observable<Agent[]>🛠️ AgentsMaintainService Functions
Specialized service for system maintenance, health monitoring, and data optimization.
Service Properties
export class AgentsMaintainService {
// Private properties
private readonly maintenanceApiUrl = 'api/agents/maintenance';
private systemHealthSubject = new BehaviorSubject<SystemHealth>({});
// Public observables
public systemHealth$ = this.systemHealthSubject.asObservable();
}🗂️ Data Maintenance
/**
* Cleanup inactive agents
* @param inactiveDays - Days of inactivity
*/
cleanupInactiveAgents(inactiveDays: number): Observable<CleanupResult>
/**
* Archive old agent data
* @param archiveDate - Date before which to archive
*/
archiveAgentData(archiveDate: Date): Observable<ArchiveResult>
/**
* Optimize agent database
*/
optimizeAgentDatabase(): Observable<OptimizationResult>
/**
* Validate agent data integrity
*/
validateDataIntegrity(): Observable<ValidationResult>
/**
* Repair corrupted agent data
* @param agentIds - Agent IDs to repair
*/
repairCorruptedData(agentIds: string[]): Observable<RepairResult>💚 System Health Monitoring
/**
* Get system health status
*/
getSystemHealth(): Observable<SystemHealth>
/**
* Monitor agent service performance
*/
monitorServicePerformance(): Observable<ServicePerformance>
/**
* Check database connectivity
*/
checkDatabaseHealth(): Observable<DatabaseHealth>
/**
* Monitor memory usage
*/
monitorMemoryUsage(): Observable<MemoryUsage>
/**
* Check API response times
*/
checkApiResponseTimes(): Observable<ApiPerformance>⚡ Performance Optimization
/**
* Optimize agent queries
*/
optimizeAgentQueries(): Observable<QueryOptimization>
/**
* Update performance indexes
*/
updatePerformanceIndexes(): Observable<IndexUpdate>
/**
* Cache frequently accessed data
*/
cacheFrequentData(): Observable<CacheResult>
/**
* Clean temporary data
*/
cleanTemporaryData(): Observable<CleanupResult>💾 Backup and Recovery
/**
* Backup agent data
* @param backupType - Type of backup
*/
backupAgentData(backupType: BackupType): Observable<BackupResult>
/**
* Restore agent data
* @param backupId - Backup ID
*/
restoreAgentData(backupId: string): Observable<RestoreResult>
/**
* Get backup history
*/
getBackupHistory(): Observable<BackupHistory[]>
/**
* Verify backup integrity
* @param backupId - Backup ID
*/
verifyBackupIntegrity(backupId: string): Observable<IntegrityCheck>🔄 OrderPipe Functions
Angular pipe for sorting arrays by various field types with configurable direction.
Pipe Implementation
export class OrderPipe implements PipeTransform {
/**
* Transform array with sorting
* @param array - Array to sort
* @param field - Field to sort by
* @param direction - Sort direction
*/
transform(array: any[], field: string, direction: 'asc' | 'desc' = 'asc'): any[]
/**
* Sort by string field
* @param array - Array to sort
* @param field - String field
* @param direction - Sort direction
*/
private sortByString(array: any[], field: string, direction: string): any[]
/**
* Sort by number field
* @param array - Array to sort
* @param field - Number field
* @param direction - Sort direction
*/
private sortByNumber(array: any[], field: string, direction: string): any[]
/**
* Sort by date field
* @param array - Array to sort
* @param field - Date field
* @param direction - Sort direction
*/
private sortByDate(array: any[], field: string, direction: string): any[]
/**
* Get nested property value
* @param obj - Object
* @param path - Property path
*/
private getNestedProperty(obj: any, path: string): any
}📋 Interface Definitions
Core Interfaces
interface Agent {
id: string;
employeeId: string;
firstName: string;
lastName: string;
email: string;
phone: string;
username: string;
status: AgentStatus;
availability: AvailabilityStatus;
skills: Skill[];
groups: AgentGroup[];
performance: PerformanceMetrics;
createdAt: Date;
updatedAt: Date;
lastLoginAt?: Date;
profilePicture?: string;
}
interface AgentGroup {
id: string;
name: string;
description: string;
permissions: Permission[];
members: Agent[];
supervisor: Agent;
createdAt: Date;
updatedAt: Date;
}
interface Skill {
id: string;
name: string;
category: string;
level: number;
certified: boolean;
certificationDate?: Date;
}
interface ChannelRequest {
id: string;
agentId: string;
channelType: ChannelType;
requestType: RequestType;
status: RequestStatus;
priority: Priority;
description: string;
justification: string;
requestedAt: Date;
reviewedAt?: Date;
reviewerId?: string;
reviewComments?: string;
}Enums
enum AgentStatus {
ACTIVE = 'active',
INACTIVE = 'inactive',
SUSPENDED = 'suspended',
TRAINING = 'training'
}
enum AvailabilityStatus {
AVAILABLE = 'available',
BUSY = 'busy',
AWAY = 'away',
OFFLINE = 'offline'
}
enum RequestStatus {
PENDING = 'pending',
APPROVED = 'approved',
REJECTED = 'rejected',
UNDER_REVIEW = 'under_review'
}
enum ChannelType {
VOICE = 'voice',
EMAIL = 'email',
CHAT = 'chat',
SMS = 'sms',
VIDEO = 'video'
}