Outbound Module Documentation
Overview
The Outbound module provides comprehensive outbound calling and communication management functionality for the telecommunications platform. This module handles outbound call routing, call detail records, test calling capabilities, and media file management for voice communications.
Purpose
- Manage outbound call routing and profiles
- Handle call detail records and analytics
- Provide test calling capabilities
- Support media file management for voice applications
- Enable automated outbound campaigns
Module Information
- Path:
src/app/outbound - Module File:
outbound.module.ts - Routing File:
outbound-routing.module.ts - Lazy Loaded: Yes
Components
RoutingprofileComponent
- File:
routingprofile/routingprofile.component.ts - Purpose: Outbound call routing profile management
- Features:
- Routing profile creation and configuration
- Carrier selection and prioritization
- Route failover settings
- Load balancing configuration
- Geographic routing rules
- Cost optimization settings
CalldetailsrecordComponent
- File:
calldetailsrecord/calldetailsrecord.component.ts - Purpose: Outbound call detail record management
- Features:
- CDR viewing and analysis
- Call statistics and metrics
- Real-time call monitoring
- Call quality analytics
- Cost analysis and reporting
- Export and reporting capabilities
TestcallComponent
- File:
testcall/testcall.component.ts - Purpose: Test call functionality
- Features:
- Manual test call initiation
- Call quality testing
- Route testing and validation
- Voice quality assessment
- Latency and connection testing
- Test result analysis
MediaUploadFilesComponent
- File:
media-upload-files/media-upload-files.component.ts - Purpose: Media file upload and management
- Features:
- Audio file upload and validation
- Media file library management
- Format conversion capabilities
- File quality assessment
- Storage management
- Media file organization
TestCallByMediaComponent
- File:
test-call-by-media/test-call-by-media.component.ts - Purpose: Media-based test calling
- Features:
- Test calls using uploaded media files
- Audio quality testing
- Playback testing
- Media file validation
- Performance assessment
- Result comparison and analysis
Services
OutboundService
- File:
outbound.service.ts - Purpose: Core outbound operations
- Key Methods:
- Routing profile management
- Call initiation and management
- CDR processing and analysis
- Media file operations
- Test call execution
- Performance monitoring
File Structure
``
src/app/outbound/
├── routingprofile/
│ ├── routingprofile.component.ts
│ ├── routingprofile.component.html
│ ├── routingprofile.component.css
│ └── routingprofile.component.spec.ts
├── calldetailsrecord/
│ ├── calldetailsrecord.component.ts
│ ├── calldetailsrecord.component.html
│ ├── calldetailsrecord.component.css
│ └── calldetailsrecord.component.spec.ts
├── testcall/
│ ├── testcall.component.ts
│ ├── testcall.component.html
│ ├── testcall.component.css
│ └── testcall.component.spec.ts
├── media-upload-files/
│ ├── media-upload-files.component.ts
│ ├── media-upload-files.component.html
│ ├── media-upload-files.component.css
│ └── media-upload-files.component.spec.ts
├── test-call-by-media/
│ ├── test-call-by-media.component.ts
│ ├── test-call-by-media.component.html
│ ├── test-call-by-media.component.css
│ └── test-call-by-media.component.spec.ts
├── outbound.service.ts
├── outbound-routing.module.ts
└── outbound.module.ts
`
Dependencies
- Internal Modules:
- SharedModule (UI components, utilities)
- AuthenticationModule (user authentication)
- BillingModule (cost tracking)
- External Libraries:
- Angular Common
- Angular Forms
- Angular Router
- File upload components
- Audio processing libraries
- Chart.js (for analytics)
Routes Configuration
- Base Route:
/outbound
Child Routes:
/outbound/routing - Routing profiles
/outbound/cdr - Call detail records
/outbound/test - Test calling
/outbound/media - Media file management
/outbound/media-test - Media-based testing
Key Features
Call Routing Management
- Intelligent call routing algorithms
- Multi-carrier support
- Real-time route optimization
- Failover and redundancy
- Geographic routing
- Time-based routing
Call Detail Records (CDR)
- Comprehensive call tracking
- Real-time CDR processing
- Advanced analytics and reporting
- Call quality metrics
- Cost analysis
- Performance monitoring
Test Call Capabilities
- Manual and automated test calls
- Route validation
- Quality assessment
- Performance benchmarking
- Network diagnostics
- Service validation
Media File Management
- Audio file upload and storage
- Format conversion and optimization
- Quality validation
- File organization and library
- Playback testing
- Storage management
Call Quality Management
- Voice quality monitoring
- Latency measurement
- Jitter analysis
- Packet loss detection
- MOS (Mean Opinion Score) calculation
- Quality optimization
Routing Features
Profile Configuration
- Custom routing profiles
- Carrier prioritization
- Cost-based routing
- Quality-based routing
- Load balancing rules
- Failover mechanisms
Route Optimization
- Real-time route selection
- Performance-based routing
- Cost optimization
- Quality optimization
- Geographic optimization
- Time-based optimization
Carrier Management
- Multiple carrier support
- Carrier performance monitoring
- Automatic carrier failover
- Rate management
- Quality assessment
- Relationship management
Integration Points
With Billing Module
- Call cost tracking
- Usage-based billing
- Rate management
- Financial reporting
- Cost optimization
With Inbound Module
- Integrated call management
- Shared number resources
- Unified reporting
- Performance correlation
With Authentication Module
- User authentication
- Permission-based access
- Session management
- Security enforcement
Security Features
Call Security
- Encrypted call signaling
- Secure media transmission
- Authentication mechanisms
- Access control
- Fraud detection
Data Protection
- CDR data encryption
- Secure data storage
- Access logging
- Data retention policies
- Privacy compliance
System Security
- Secure API endpoints
- Authentication required
- Permission-based access
- Audit trail maintenance
- Security monitoring
Performance Features
- Real-time call processing
- Efficient routing algorithms
- Load balancing
- Performance monitoring
- Resource optimization
- Scalability support
Usage Guidelines
For Operations Teams
1. Routing Management:
- Configure routing profiles
- Monitor route performance
- Optimize call routing
- Handle carrier issues
2. Call Monitoring:
- Monitor active calls
- Analyze CDR data
- Track performance metrics
- Handle quality issues
For Quality Assurance
1. Testing:
- Perform regular test calls
- Validate routing profiles
- Test media file playback
- Assess call quality
2. Analysis:
- Analyze test results
- Monitor quality trends
- Identify performance issues
- Recommend optimizations
For Administrators
1. System Management:
- Configure system settings
- Manage user permissions
- Monitor system performance
- Handle escalations
API Integration
Call Management
POST /calls/initiate - Initiate outbound call
GET /calls/active - Get active calls
POST /calls/terminate/{id} - Terminate call
GET /calls/{id}/status - Get call status
Routing Operations
GET /routing/profiles - List routing profiles
POST /routing/profiles - Create profile
PUT /routing/profiles/{id} - Update profile
POST /routing/test - Test routing
CDR Management
GET /cdr - Get call detail records
GET /cdr/{id} - Get specific CDR
GET /cdr/analytics - Get CDR analytics
POST /cdr/export - Export CDR data
Media Operations
POST /media/upload - Upload media file
GET /media - List media files
POST /media/{id}/test - Test media file
DELETE /media/{id}` - Delete media file
Error Handling
- Call connection failures
- Routing configuration errors
- Media file upload issues
- Network connectivity problems
- Carrier integration failures
- Quality degradation alerts
Performance Considerations
- Efficient call routing algorithms
- Real-time CDR processing
- Optimized media file handling
- Resource usage monitoring
- Scalability planning
Testing
Unit Testing
- Component functionality
- Service method testing
- Routing logic validation
- Media processing testing
Integration Testing
- Call flow testing
- Carrier integration testing
- CDR processing validation
- Media file testing
Performance Testing
- High-volume call testing
- Stress testing
- Quality assessment
- Load testing
Best Practices
Call Management
- Regular route optimization
- Proactive quality monitoring
- Cost-effective routing
- Efficient resource utilization
- Comprehensive monitoring
Quality Assurance
- Regular testing procedures
- Quality metric tracking
- Performance benchmarking
- Continuous improvement
- Issue resolution
Future Enhancements
- AI-powered route optimization
- Advanced analytics dashboard
- Real-time quality optimization
- Enhanced fraud detection
- Mobile call management
- Cloud-based routing
- Advanced reporting capabilities